How to create routines, keep owners informed, and handle every situation with calm and care.
"I try my best to give them food at the same time every day. I think this helps the pet feel more comfortable and sets a routine."
"First I ask what is the owner's routine, then adapt it according to me."
"I create my own with the dog, to include cuddles, play time and walks."
"I send lots of photos, videos and information to the pet owner, to show them that their pet is happy and safe. Give them the peace of mind knowing their pet is being taken care of."
"I try to update the owner every time I interact with the pet, or if it does something unique, cute or funny. But first ask the owner what type of update they prefer."
"I send pictures once a day and I do my best to be always reactive when the owner connects with me."
Even for more difficult news, try to always keep things positive. For example: "Coco had a little accident today, but I cleaned it and changed the litter again so it doesn't happen anymore."
"I think pet owners love to see their pet happy. I love taking lovely photos — also when pets are sleeping, playing or doing something fun."
"My owners always like me to connect with them, tell them how the day went and what we have been doing."
Owners love to have news about their pets, but they also like to know they are in a nice environment. From time to time, send a picture of their bowls, the litter, or anything that shows they are well taken care of.
Stay calm and ask for help. In any stressful situation, contact HappyNest as soon as possible with details of what happened. We will inform the pet's parents and communicate on how we are solving the problem together.
If you saw where they went, don't run — it will scare them more. Gently follow and call them, maybe using food. If you don't know where they might be, contact HappyNest immediately.
Try to follow the dog first. If you lose sight, go to the nearest police station and ask to see CCTV. In the meantime, contact HappyNest.
Use the vet contact you received during the meet and greet. If the vet is closed or too far away, go to the nearest pet hospital. HappyNest can help you find one — don't hesitate to contact us.
Identify the symptoms and how long the pet has been unwell. Talk in the group with the owner — they may have seen this before. Then take action: go to the vet, or follow the instructions we will give you.
Identify how long the pet has been like this and make sure they are drinking and eating properly. If not, spend more time with them. If the pet remains unhappy, contact HappyNest and ask in the group with the pet's parents for tips.
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