Privacy
Policy

HappyNest operates this website in order to provide you with information about our services and to facilitate bookings and enquiries ("the Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

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Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, phone number, and email address
• Pet information including your pet's name, type, and any care details you provide during the booking process
• Communications with us including information you include when you contact us, such as via WeChat or our booking form
• Device and usage information including your IP address, browser type, and how you interact with the Services

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How We Collect Personal Information

• Directly from you when you complete our booking form, contact us via WeChat, or otherwise provide us with your details
• Automatically through the Services via your device when you visit our website, and through cookies and similar technologies
• From our service providers who help us operate the Services

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How We Use Your Personal Information

• To provide the Services. We use your information to process your enquiries, match you with a suitable Nester, arrange bookings, and communicate with you on WeChat
• To improve the Services. We may use aggregated and anonymised information to understand how the Services are used and to improve the experience for everyone
• Security and fraud prevention. We use your information to detect and prevent fraudulent, illegal, or unsafe activity
• Communicating with you. We use your information to respond to your enquiries and provide customer support
• Legal compliance. We may use your information to comply with applicable law or respond to valid legal process

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How We Share Personal Information

We do not sell your personal information. We may share it in the following limited circumstances:

• With Nesters (verified pet sitters) as necessary to fulfil your booking — they will receive your pet's name, care instructions, and the agreed service details
• With service providers who perform functions on our behalf, such as communication tools and booking management
• When required by law or to respond to valid legal process
• In connection with a business transaction such as a merger, to the extent permitted by law

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Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

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Children's Data

The Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

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Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

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Your Rights and Choices

Depending on where you live, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Receive a portable copy of your personal information
• Object to or restrict certain processing of your personal information
• Opt out of marketing communications at any time

If you reside in the UK or European Economic Area, you may also have the right to withdraw consent and to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities can be found at edpb.europa.eu.

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International Transfers

Your personal information may be transferred to, stored, and processed in countries other than where you reside, including China. Where required by applicable law, we will use appropriate safeguards for such transfers.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will post any updated version on this page and update the "Last updated" date above. We encourage you to review this Policy periodically.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: